SMS Terms & Conditions

Shefa Mental Health may send limited, non-sensitive SMS text messages related to your care or request, including appointment reminders, scheduling updates, and service-related notifications. Not every request will result in a text message.

You consent to receive SMS messages only when you provide your mobile number and affirmatively select the SMS consent option. Consent is optional and is not a condition of receiving care or services from Shefa Mental Health.

I agree to receive recurring automated informational text messages from Shefa Mental Health at the mobile number I provided, including appointment reminders, scheduling updates, and service-related notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is optional and is not a condition of receiving care.

Message frequency varies according to appointment and service activity. Message and data rates may apply. Your mobile carrier may impose other charges under your plan.

Reply STOP to opt out at any time. You may receive one final message confirming the opt-out. After that confirmation, Shefa Mental Health will not send additional messages through this program unless you opt in again.

Reply HELP for assistance, call us at (972) 348-0945, or email email our care team. Carriers are not liable for delayed or undelivered messages, and delivery cannot be guaranteed.

Standard SMS is not end-to-end encrypted and may not be secure. Shefa Mental Health does not intentionally send sensitive or confidential health information by SMS. Do not send diagnoses, clinical details, medical records, or other sensitive health information by text.

SMS is not monitored for emergency care. If you are experiencing an emergency or believe someone is in immediate danger, call 911 or go to the nearest emergency department.

Shefa Mental Health does not sell mobile information, SMS opt-in data, or consent records. We do not share that information with third parties for their own marketing or promotional purposes.

We may disclose limited contact, consent, message, and delivery information to service providers solely as needed to operate and support the messaging program, or when required by law. Where applicable, protected health information is handled in accordance with HIPAA and other applicable privacy requirements.

Review our website privacy notice and broader Privacy Policy. Our communications providers also publish their own privacy information: the Twilio Privacy Notice and the Zoom Privacy Statement.

We may update these terms as our messaging program or legal requirements change. The date above identifies the current version. Questions may be directed to our care team or (972) 348-0945.