Public Website & SMS Privacy Notice

This notice applies to information collected through the Shefa Mental Health public website, including the general contact, website chat and referral request experiences. It supplements our broader Privacy Policy. Clinical portals, consent workflows, and treatment records may be governed by additional notices and requirements.

Depending on how you use the website, we may collect:

• Contact information such as your name, phone number, email address, organization, and role.
• Basic referral or service-request information that you choose to submit.
• SMS consent evidence, including your consent choice, mobile number, disclosure version, source, and date of consent.
• Standard request, device, security, and delivery information processed by our hosting and communications providers.

We use information submitted through the website to:

• Respond to questions and referral requests.
• Coordinate scheduling, services, and care-team follow-up.
• Send messages through Shefa Mental Health Care Notifications when a person has affirmatively opted in.
• Maintain consent, opt-out, safety, and operational records.
• Protect the website, prevent misuse, and comply with law.

Public contact, chat, and referral forms are not intended for diagnoses, detailed clinical histories, medical records, or other sensitive health information. Please do not submit those details through a public form, chat, email, or SMS.

Shefa Mental Health will direct protected information to an appropriate care workflow. Where HIPAA applies, protected health information is handled in accordance with applicable HIPAA requirements and our privacy practices.

SMS consent is optional and is not a condition of receiving care. Message frequency varies, message and data rates may apply, and you may reply STOP to opt out or HELP for assistance. Review the full SMS messaging terms.

We do not sell mobile information, SMS opt-in data, or consent records. We do not share that information with third parties for their own marketing or promotional purposes. Limited information may be disclosed to service providers solely to deliver and support the messaging program, or when required by law.

We use service providers to support website hosting, messaging, video communications, security, and other operations. They may process limited information only as needed to provide services to Shefa Mental Health, subject to our agreements and applicable law.

Communications providers publish their own privacy information. Review the Twilio Privacy Notice and the Zoom Privacy Statement. Those notices describe the providers' own privacy practices and do not replace this notice or Shefa Mental Health's privacy responsibilities.

We may disclose information:

• To service providers acting on our behalf for website, communications, security, or operational support.
• At your direction or with your authorization.
• When required by law or valid legal process.
• When reasonably necessary to protect a person's safety, prevent misuse, or protect legal rights.

We retain information for as long as reasonably needed for the purposes described in this notice, including care coordination, consent and opt-out records, legal obligations, safety, and operations.

We use administrative, technical, and organizational safeguards designed to protect information. No website, email, SMS, or internet transmission can be guaranteed to be completely secure.

You may decline optional SMS consent or reply STOP to opt out. You may contact us to ask a question about this notice or request an update to contact information, subject to identity verification and applicable recordkeeping requirements.

Public forms, website chat, email, and SMS are not monitored for emergency care. If you are experiencing an emergency or believe someone is in immediate danger, call 911 or go to the nearest emergency department.

We may update this notice as our services or legal requirements change. The date above identifies the current version.